Refund policy

Returns, Refunds & Cancellations

I am a small independent artist, and I carefully package every order. However, I understand that sometimes an online purchase isn’t quite right.

Change-of-mind returns

For standard products purchased online, you may have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to exercise this right, please contact me at chanicesalterart@gmail.com within the applicable cancellation period.

You will normally then have a further 14 days to return the item.

Returned items should be in their original condition and should only have been handled as reasonably necessary to inspect them.

Unless an item is faulty, damaged or misdescribed, you are responsible for the cost of returning an unwanted item where the law allows this.

Where a valid cancellation applies, I will process your refund in accordance with applicable consumer law.

Personalised and commissioned artwork

The cancellation rights that apply to standard products may not apply in the same way to personalised or bespoke artwork made specifically for you.

For commissions, please see my separate Commission Terms & Conditions below.

Faulty, damaged or misdescribed items

If your item arrives faulty, damaged or significantly different from the description provided, please contact me as soon as possible.

Your statutory consumer rights will apply and I will work with you to provide an appropriate remedy.

Sale items

Sale items have the same statutory consumer rights as full-price items.

A reduced price does not remove your legal rights if an item is faulty or misdescribed.